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The only thing that matters

on Jul 30, 2019

At the end of the day, the only thing that matters is your relationships: the relationship with yourself, with your family and loved ones, with friends, with customers, with prospects, with strangers.…

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Minimum Wage

on Aug 20, 2018

When you raise the minimum wage, a lot of things are bound to happen, to different degrees.

  1. Costs go up
  2. Profits go down
  3. Fewer people get hired
  4. People get hired for fewer hours
  5. People make more …
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tree in the desert

More customer service fun

on Oct 11, 2017

Received this one from fitbit this morning:

Let me translate:

Hi Calvin,

Thank you very much for getting back with us and providing us with the information requested. Your help through this process…

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Venting

on Sep 27, 2017

My friend and colleague Nick told me about a therapist who'd told him that the first 5-10 sessions, people usually need to just vent and get all their anger out. Only then can we get to the real issue…

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