Received this one from fitbit this morning:
Let me translate:
Thank you very much for getting back with us and providing us with the information requested. Your help through this process is highly appreciated.
Translation: Okay, we feel a tiny bit bad for making you jump through all these hoops to get to this point.
Your happiness and satisfaction remains to be our number one goal and priority. We understand that the situation encountered with your Aria scale is not ideal....