I know that on the surface, this is a petty sob story. I bought one of your vacuums. After about two and a half years, it stopped working. I had a bad experience with customer service. They said to buy a new battery. I did, and it still doesn't work, and I'm reluctant to invest even more into this machine.
"Wah, wah, wah. Throw it out, buy a new one, get over it." says the voice in my head.
Yes, but ... there's more to this story.
Here's why this bothers me, and why I'm writing...