Terms and conditions

Billing policy

You are responsible for all charges incurred by you. We don't give refunds, and you're paying for availability, so even if you don't use the content, you still have to pay us. Please pay attention to the price that you purchase. Some prices include future installments or subscription renewals which will be clearly disclosed on the order form. You can cancel according to the terms of the price you choose.

Make sure the credit card and contact information for your account is always up-to-date. That's your responsibility.

All charges are automatically invoiced and charged to the card on file. You'll get an email invoice when that happens. If we repeatedly cannot charge the outstanding amount, we will first suspend your access and then permanently remove it.

We are not responsible for any website outside this website. It is your responsibility to review the terms and conditions and privacy policies of those websites. So in order to use PayPal, you need to comply with their Acceptable Use Policy. Likewise for other payment gateways you must adhere to their rules and terms. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of their products and services.

Privacy policy

We keep all customer information confidential. By you providing your personal information to us, you grant us permission to use and store such information. We, in turn, will use our best efforts to keep such information safe and secure. Not surprisingly, your information is stored through our data management system. Your information can only be accessed by those who help manage that information and by using our site you are granting us that right.

We don't sell or share that information with anyone, other than trusted third-party data processing vendors who process those data on our behalf, and also promise to keep it confidential. We only collect the information we do in order to provide the service and so we can contact you about changes to that service.

We may send marketing messages to you if you have okayed that. You can always opt-out of that okay.

We may disclose personal information if required to do so by law or in the good-faith belief that it is necessary to (a) comply with legal process served on us, our partners, sponsors, investors, or affiliates; (b) protect and defend our rights or property or those of our customers; or (c) to protect the personal safety of our users or the public. Otherwise, we try our best to keep your information safe and secure.

To access your content, you may be given a username (Simplero ID) and password. Keep that info confidential because you are responsible for all activities that occur under your password or account. Please tell us immediately of any unauthorized use of your password or account or any other breach of security. You may also enable two-factor authentication for your Simplero ID, which increases security significantly.

Note that whenever you voluntarily make your personal information available for viewing by third parties online, such as on blogs, message boards, emails, or in chat areas, the information you share also can be seen, collected and used by third parties, and therefore, we cannot be responsible for any use of the information that you voluntarily share. Same goes with your password. Don’t share it with others.

Intellectual Property

We may change these terms at any time. If we make major changes we'll let you know by email. By continuing to use our site, you will have agreed to these changes.

The content, layout, design, data, databases and graphics related to this website are protected by copyright, trademark and other intellectual property laws. Content is solely owned by us, unless otherwise indicated.The trademarks and logos which are displayed on the website are trademarks belonging to us. Any use including framing, meta tags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our express written consent.

You may not use this site or the materials available on or through this website in a manner that constitutes an infringement of our rights or that has not been authorized by us. You may not in any way use, copy, adapt or represent any of our material in any way as if it is yours or created by you.

Data being processed and your rights

We process basic data such as name, email, phone number, and other similar non-sensitive information given to us by people themselves, or given to us by our customers, who certify that they've gotten that information legitimately.

We also store incidental information, such as IP addresses and clicks on links in emails or, in some cases, visits to websites.

We are processing this data in order to send you emails or text messages that you have requested, and to make offers for products that you are likely to be interested in.

You may of course at any point request that we stop sending you more information, or that we delete the information that we have on you.

We are storing that information in the Amazon Web Services (AWS) cloud, as well as sharing it with Amazon SES for sending emails, and Twilio for sending text messages.

Your information may in some cases end up with Sentry, which we use for tracking errors on the platform.

You have a right to access your personal data.

At any point you may ask us to delete your information.

GDPR stuff

We keep our data records until they're explicitly deleted. You may ask for your data to be forgotten at any time.

We store them in a database running behind several layers of security.

In the event that we discover a data breach, we will promptly communicate about it on status.simplero.com.

Anonymous data collection and use

To maintain our website’s high quality, we may use your IP address to help diagnose problems with our server and to administer the website. Your IP address is the number assigned to computers connected to the Internet. This is essentially "traffic data" which cannot personally identify you – it is all anonymous – but it is helpful to us for marketing purposes and for improving our services.

Use of "cookies"

We may use the standard "cookies" feature of major web browsers. Cookies are small pieces of data stored on your computer that contain information about the user. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our website other than cookies.

Cookies help us learn which areas of our website are useful and which areas need improvement. You may choose to disable cookies through your web browser’s settings.

Cookie information is only used when communicating with users as per their indicated preferences and as needed for service-related communications. Third party content that may be displayed on our site may also contain their own cookies, but we have no access to or control over any information collected by third parties through our website.

No guarantees

We pride ourselves on excellent and prompt customer service. We try to ensure that website availability is uninterrupted and that transmissions will be error-free. However, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or the introduction of new facilities or services. We, of course, try to limit the frequency and duration of any suspension or restriction because we want you using our service as often as possible.

We take every precaution to protect your information. When you submit sensitive information, we have security measures in place to prevent the loss, misuse, and alteration of the information that is obtained from you and your customers. However, due to the nature of the Internet, we cannot completely ensure, warrant or guarantee the security of any information transmitted to us or through our services. Submitting information is done at your own risk.

Disclaimers

You agree that you are using your own judgment in using the information provided, which is done at your own risk.

THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE WEBSITE AND BY US AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS WEBSITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE WEBSITE OR MATERIALS ON THIS WEBSITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.

We try to ensure our website is available for use at all times, other than for a small period for scheduled downtime; however, we do not warrant that at other times our website will be available. To the fullest extent permitted by law, we will be not be liable to you for damages or refunds should our site become unavailable or access to the site becomes slow or incomplete due to system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our website inaccessible to you.

Liabilities not assumed

We assume no liability whatsoever whether for direct damages; for consequential damages of any kind, without limitation, loss of income, profits, markets, interest, business opportunity, use of goods, or any loss or damage arising from the inherent nature of the goods; for special damages or loss; for other indirect loss; or for breach of other contracts.

You release us and our affiliates from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by third parties through the website. You specifically acknowledge and agree that we are not liable for any defamatory, offensive or illegal conduct of any user.

The information contained on our website or otherwise provided to you by us is for educational and informational purposes only, and is made available to you as self-help tools for your own use.

If you are dissatisfied with our service in any way, your sole and exclusive remedy is to discontinue using the service. That’s it. INFORMATION ON THE WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

You acknowledge and agree that no representation has been made by us or our affiliates and relied upon as to the future income, expenses, sales volume or potential profitability that may be derived from the participation in our programs or services.

You agree at all times to defend, indemnify and hold harmless us and our affiliates, successors, transferees, assignees and licensees and respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees from and against any and all claims, causes of action, damages, liabilities, costs and expenses, including legal fees and expenses, arising out of or related to your breach of any obligation, warranty, representation or covenant related to our service.

Dispute resolution

The reason this section is here at all is not so that we'll have a better shot in the case of legal action. It's because it helps prevent that legal action and encourage everyone to get in a room and hash things out in advance so we can have an amiable solution.

If a disagreement crops up, we both agree to use mediation first before any arbitration, litigation, or other procedure.

If we can't agree, any disputes will be resolved according to US law, and in the courts of New York.